Payments & Refunds

Payment Terms

  • The Users and their Parents understand and acknowledge that our fees shall not be amended/ altered nor shall any exemptions be made in this regard. You are entitled to make payment for the products available on the platform through online payment mode.
  • The Company is entitled to revise the price of its products and programs, at any time, at its sole discretion without prior notice.
  • The Platform lists the price of its products in terms of “Coins” and each learner account has a “Vault” associated with it which contains Coins. A User having a Learner account can purchase a product by spending Coins in the associated Vault.
  • A Parent shall maintain a sufficient amount of Coins in the Learner Vault or recharge it at the time when the Learner wants to make a purchase. To recharge the Vault with 1 Coin a payment of 1 Rupee is to be made by the parent.
  • After making a purchase, the Coins are deducted from the Learner account immediately or gradually (based on the type of product) and the product is delivered to the Learner/User as it is mentioned on the Product Page at the time of purchase. The deliverables may include physical items like project tools and materials or non-physical items like online sessions or content.
  • It is clarified that no customer shall be entitled to retake the same live class/classes and, no lessons will be available to students outside of their class, however certain elements of the lesson and additional practice will be given to students outside of class and will be available at any time - before or after the class.
  • No User shall be entitled to view the content of various projects that shall be uploaded in the future.


Refund

  • Refunds on Makershala is a very simple process. Learner Vault contains coins which are deducted immediately or gradually based on the type of product. In case of DIY, Coins are deducted immediately and in case of Course, Coins are deducted gradually as the Learner progresses and starts a project. The Learner may choose to discontinue a course after completion of the ongoing project and no Coins are further deducted from the Vault.
  • If you wishes to redeem the money equivalent to the amount of unutilized Coins, you may do by writing to our support team on the given email address: support@makershala.com
  • On receiving the email, the support team will reach out to you and will try to address your concerns. If you still decide to redeem the Coins, we will attempt to process the refund within 72 Hours.
  • The amount will be refunded in the source.
  • The Company reserves the right to withdraw any of its products without prior notice. In such an event, the customer would be offered an option to opt for an alternate product/course or a refund of the amount paid to the account through which the payment was made.
  • In case of any dispute or difference between the customer and the Company regarding the interpretation of these terms and conditions, non-payment of any claim or any dispute arising out of or in pursuant to these terms and conditions, the same shall be referred to a sole arbitrator who shall be appointed by the direction of the Company. The proceedings shall be conducted at Faridabad Court.


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